Chargebacks

How to Handle & Avoid Chargebacks
The Chargeback Management System (CMS) is ConnexPay’s comprehensive solution to respond to chargeback disputes raised against the merchant. TABLE OF CONTEN...
Wed, May 25, 2022 at 3:54 PM
Chargeback Quick Reference Guide
The Chargeback Management System (CMS) is ConnexPay’s comprehensive solution to respond to chargeback disputes raised against the merchant. TABLE OF CON...
Wed, May 25, 2022 at 3:53 PM
Chargeback/Dispute Rules
Time Frames for Initiating VCC Chargebacks Visa "The issuer can pursue a dispute as the original services were not rendered using Dispu...
Wed, May 25, 2022 at 3:17 PM
How to File a Chargeback
Information Necessary for Initiating VCC Chargebacks To file a chargeback against a supplier, the merchant will need to supply the below information relat...
Wed, Jun 1, 2022 at 11:26 AM
How to Match Your Bank Statement and Chargeback Cases
1. From Bridge, go to Analytics 2. In Analytics, go to Sales>Chargebacks>Chargebacks Detail 3. Select your company, enter the Pro...
Thu, Jul 7, 2022 at 1:47 PM
Missing CMS Data
Sometimes the processor does not pass through all the chargeback information. It is reflected on the Daily Chargeback File, however, sometimes it doesn'...
Mon, Jul 18, 2022 at 9:26 AM