Using the Support Desk

Opening a Support Desk Ticket
You can open a ticket with just a couple of easy steps. You do NOT need to create an account or login to the Support Desk portal to open a ticket unless: 1...
Wed, Jun 22, 2022 at 4:17 PM
Copying (cc) Others When Opening a Ticket
You can copy others while opening a ticket. In order to do so, you must login to your Support Desk account. TABLE OF CONTENTS Step 1: From the Bridge ...
Tue, May 31, 2022 at 4:10 PM
Creating a Support Desk Account
You don't need to create a Support Desk Account to: open a ticket. discuss your ticket with your Customer Engagement Specialist. You only need ...
Thu, Jun 9, 2022 at 10:33 AM
Password Reset Instructions
How-to reset your password. TABLE OF CONTENTS 1. Click on “Forgot your password?” 2. Enter your email address and click on “Reset My Password” 3. A ...
Thu, Jun 9, 2022 at 10:33 AM
Password Requirements
Users can create their own passwords to login into the Support Desk. The following are the requirements when setting up your password: Minimum length o...
Thu, Jun 9, 2022 at 10:33 AM
View Past Tickets or Reopen a Ticket
Users who wish to view all their past tickets or to reopen a ticket, can do so through through their account. This article walks you through how to do that....
Thu, Jul 21, 2022 at 11:31 AM
How to "Follow" the Announcement/Forum in Support Desk
To get alerted when there is a new Announcement in the Forum page, follow the below steps: 1. From the Home Page, select the Forums 2. From the Fo...
Mon, Aug 22, 2022 at 8:22 AM