Guide to Voiding/Returning/Canceling/Closing 


After selecting the open transaction, click on the ellipsis below Actions and choose either Void/Return/Cancel/Close


*Void: When sale occurs same day and you want to return the funds to the cardholder


*Return: When the sale occurred on a prior day, and you want to return the funds to the cardholder


*Cancel: When the sale occurred as well as a Purchase and you want to cancel the purchase and refund the cardholder


*Close: When the sale occurred with the expectation of a purchase, but the purchase was made by another means, and you want to keep the cardholders funds. *****Used when closing open transactions*****