Cancelling a transaction (can only be a full cancel - does not support partial amounts) should be used when the entire process (Sales and Purchase) needs to be stopped/reversed.
For example, if the customer cancelled their trip, you could Cancel the Sale (ConnexPay system would process Void or Return based on status) and the money (Sale Amount) would be credited back to the cardholder’s card AND also the VCC would be systematically terminated. This is an efficient process when handling true customer cancellation requests where the Sale and VCC need to be managed.
Filter (if needed)
Select the transaction you need to Cancel from the Sales and Purchases transaction grid
- Click Cancel
For more detailed information, please visit our Cancel documentation.