You don't need to create a Support Desk Account to:

  • open a ticket.
  • discuss your ticket with your Customer Engagement Specialist.

You only need to create a Support Desk Account if:

  • you wish to add comments to your ticket and would prefer not to email.
  • there is confidential information that needs to be shared outside of email.
  • you wish to copy (cc) other people on the ticket creation.


1. Click on “Sign Up” in the upper right corner of the screen.

2. Fill out the form.

  • Enter your first and last name and your company email address
  • Find your time zone
  • Choose your language
  • Check the "I'm not a robot" box and complete the CAPTCHA
  • Click "Register"

3. If you've been successfully registered, you'll see confirmation on your screen.

If you get the following error message "Email has already been taken" it means we've already loaded your email address into our Support Desk. In that case, just follow the directions to reset your password or ask your Customer Engagement Specialist to send you an activation link.

4. Head to your email and complete your user activation by clicking on the activation link.

If you don't see an email from ConnexPay Support Desk, check your Spam/Junk folder.

Password Requirements:

  • Minimum length of 8 characters
  • Must contained uppercase and lowercase letters 
  • Must have at least one special character ($ # @ etc.)
  • Cannot contain username or email address
  • Cannot be the same as last 3 password(s)