Creating a Support Desk Account



Step 1: Your Customer Engagement Specialist will send an activation email from Click on the link to activate account, this will open the Support Desk URL.

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Step 2: Once the Support Desk URL opens up, enter the email address that received the activation link and select RESET MY PASSWORD


Step 3: You will receive another email. Click on the activation link to reset the password.


Step 4: The link will bring you to a new Support Desk URL, where you will be prompted to create your password. Then click UPDATE & LOG IN

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Password Requirements:

  • Minimum length of 8 characters
  • Must contained uppercase and lowercase letters
  • Must have at least one special character ($ # @ etc.)
  • Cannot contain username or email address
  • Cannot be the same as last 3 password(s)

If you do not see an email from ConnexPay Support Desk, check your Spam/Junk folder.

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